📌 Project: Guest Experience Platform for Boutique Hotel Chain

⚠️ Challenge: Low guest retention and inconsistent experience across touchpoints.

✅ Solution: Launched a mobile app with digital check-in, loyalty tracking, feedback, and service integration.

📊 Results:

• 📲 30% increase in repeat bookings

• 🌟 90% guest satisfaction rating

• 💬 Surge in positive reviews and social engagement